The Paw is committed to providing a transparent and reliable shopping experience. This policy outlines everything you need to know about how we handle your order from the moment it's placed to the moment it arrives at your door.
Order Processing
Once your payment is confirmed, your order enters our processing stage, which takes up to 5 business days. During this time we verify, pack, and dispatch your item, and generate your tracking number. You'll receive your tracking information automatically via the email address used at checkout.
Estimated Delivery Times
After dispatch, estimated delivery is 7–15 business days. Delivery times may be affected by:
Based on our logistics history, approximately 85% of orders are delivered within 15 business days.
Order Tracking
All orders include full international and domestic tracking. You can monitor your parcel's journey from origin to your door using the tracking number sent to your email. It is your responsibility to monitor your tracking updates to avoid missed delivery or return to sender situations.
Failed Delivery & Collection
Deliveries are carried out by Royal Mail or our designated courier. If you are unavailable at the time of delivery, a delivery attempt notice will be left and your parcel may be held at your local post office or delivery depot for collection. If the parcel is returned to us due to failed delivery, a redelivery fee may apply.
Delivery Address
Please double-check your delivery address before completing your purchase. Address changes can only be requested within 24 hours of order confirmation. After this window, we are unable to modify or cancel your order. If a parcel is returned due to an incorrect or incomplete address provided by the customer, any costs associated with reshipment are the customer's responsibility.
Contact
For any questions about your order, tracking, or delivery, please contact us at: support@thepaw.co.uk
By completing a purchase, you confirm that you have read and agree to this Shipping & Delivery Policy.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
