Privacy Policy

The Paw is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights — in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We collect personal data that you provide directly to us, including:

• Full name
• Delivery and billing address
• Email address
• Phone number
• Payment information (processed securely by third-party providers — we never store card details)
• Browsing behaviour and site interaction data (via cookies)

How We Use Your Data

Your data is used to:

• Process and fulfil your orders
• Send order confirmations and tracking updates
• Provide customer support
• Improve your shopping experience
• Send promotional communications (only with your consent)
• Comply with our legal and financial obligations

Legal Basis for Processing

We process your data based on:

• Contract: to fulfil your order
• Legal obligation: to comply with UK law
• Legitimate interests: to improve our services and prevent fraud
• Consent: for marketing communications, which you can withdraw at any time

Who We Share Your Data With

We do not sell or trade your personal data. We may share it only with trusted third parties directly involved in fulfilling your order, including:

• Payment processors
• Shipping carriers and Royal Mail
• Our e-commerce platform provider (Shopify)

All third parties are required to handle your data securely and in accordance with UK GDPR.

Cookies

We use cookies to improve site performance, remember your preferences, and serve relevant content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation to retain it exists)
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at: support@thepaw.co.uk

Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. We recommend reviewing it periodically.

Contact

For any data-related enquiries: support@thepaw.co.uk

Last updated: May 2025